JOB OPENING

Customer Service Representative - Kelly Louis

About Kelly Louis Kelly Louis is a rapidly growing online retailer specializing in chic, sustainable clothing and accessories for both women and men. We set ourselves apart through our commitment to eco-friendly practices, contemporary designs, and premium quality. Providing a phenomenal customer journey is at the heart of our mission. To support this, we are looking for a committed Customer Service Representative to become the primary point of contact for our shoppers and help elevate overall customer satisfaction.

Your Core Duties As a crucial part of the Kelly Louis team, your daily tasks will include:

  • Providing Assistance: Delivering polite, quick, and expert assistance across various channels, including live chat, phone, and email.

  • Handling Questions: Effectively addressing and resolving shopper inquiries regarding shipping schedules, order statuses, product specifications, and return or exchange policies.

  • Championing the Customer: Guiding shoppers through our website and finding effective solutions to intricate problems to ensure a positive outcome.

  • Team Collaboration: Partnering with internal departments to share vital customer insights, helping to directly enhance our products and service quality.

  • Maintaining Records: Carefully updating our client database and ensuring all customer grievances are properly tracked, managed, and fully resolved.

Who We Are Looking For We want a highly driven person who shares our brand philosophy and brings the following to the table:

  • Background: Prior professional experience in customer support, ideally within the fast-paced e-commerce sector.

  • Language Skills: Exceptional verbal and written English communication abilities are strictly required.

  • Attitude: A genuine enthusiasm for helping people, paired with a highly proactive and service-minded approach to your daily workload.

  • Traits: Highly dependable, focused on finding solutions, and equipped with strong interpersonal capabilities.

  • Tech Skills: Competence with everyday office software; prior experience with CRM (Customer Relationship Management) platforms is a strong plus.

What Kelly Louis Provides Come aboard and enjoy a highly supportive and adaptable work setting:

  • A flexible work environment with opportunities to work remotely.

  • The chance to be part of an energetic, tightly-knit, and collaborative group.

  • An inclusive company culture with flat hierarchies that welcomes your direct input.

  • The opportunity to bring fresh ideas to the table and actively influence the future of our customer service operations.

  • Appealing staff discounts on our entire collection of premium goods.

If you are passionate about delivering outstanding support and want to play a part in the success of Kelly Louis, please send your application to: careers@kellylouis.com.